BlueOcean

MAY 18, 2022

Amy joined the Blue Ocean team as Communications Manager in 2010, bringing with her a wealth of experience in marketing, advertising, communication, and public relations.

Sales 62

Sales Marketing Multichannel Advertising 62

NICE inContact

JANUARY 31, 2018

On its way to becoming an international powerhouse in business processing (BPO) and customer experience outsourcing, Webhelp partnered with NICE inContact back in 2010.

Multichannel 55

Multichannel contact center solutions outsourcing Contact Center 55

SharpenCX

JUNE 30, 2021

According to PWC , the number of companies investing in their omnichannel customer experience jumped by more than 300% from 2010 and 2020. Read Next] What to do when your multichannel experience comes at the expense of agents. Multichannel isn’t omnichannel. That’s a lot of pressure.

Customer Experience 76

Customer Experience Multichannel Customer retention Customer centricity 76

Eptica

NOVEMBER 16, 2016

In 2016 this initial study was expanded , examining company CX and sales performance for companies in the same five sectors between 2010 and 2015. And this time the positive impact of CX on sales was clearly seen in every one of them. Share this page on: Tweet.

Sales 54

Sales Customer Experience Multichannel Airlines 54

Eptica

JUNE 24, 2016

The figures have now been updated and released for 2016 , analyzing data that goes back to 2010. For the fifth sector (health insurance), Manning concluded that as it was purchased by employers, rather than employees, they had little say in switching so CX had a lesser impact. more than others, and video subscribers by 13.9%

Customer Experience 50

Customer Experience Multichannel Airlines Self service 50

Vistio

AUGUST 9, 2021

2010, I sold out my interest in that consulting business, and I’ve been independent ever since. And even by 2010, when we had voice and data convergence, the technologies weren’t really appropriate yet. It was quite a large operation, and we were pretty much dominant players in the South African context then.

Contact Center 52

Contact Center Consulting Consulting Call Center 52

NobelBiz

MAY 25, 2023

Understanding Customer Data Platforms (CDPs) Although similar tools existed in the past, the term Customer Data Platform was first used in 2010. These tools usually include a customer database and automation, as well as management resources for multichannel campaigns, real-time customer interactions, and more.

call center software 98

call center software Call Center APIs Contact Center 98