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Today, two-thirds of companies compete on customer experience alone (compared to 36 percent in 2010). TMP provides white-glove service to its clients with 24×7 omni-channelsupport for voice, email, chat, messaging, and fulfillment, guaranteeing a unique customer experience. Personalization has a strong ROI.
If you have watched the 2006 Hollywood movie (or its 2010 adaptation) ‘Outsourced’ then Todd Anderson (or Todd Dempsy, in the series) is the closest and the best example of a call center manager. When callers can reach the customer care representatives via their preferred channel, it leads to a cohesive and seamless customer experience.
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