Kayako
OCTOBER 29, 2015
It’s taken many different forms from outsourced, to remote work, and now it’s back to the office. We had two main offices before our London team was even born, and we are in no way outsourced (if anything, we’re offshored to Europe!). The birth of mainstream outsourcing: 2000 – 2010.
Outsource Consultants
AUGUST 16, 2019
Call center advisory firm Outsource Consultants, LLC is making its first appearance on the list, debuting at #1281 with an impressive 321% 3-year growth rate. Outsource Consultants is honored and excited by this recognition. CONTACT: Sarah Klosterbuer, sklosterbuer@outsource-consultants.com. . based call centers. and the Inc.
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ShepHyken
FEBRUARY 25, 2022
This week we feature an article by Janine Hunt, Client Partnership Director at Kura , a company that provides customer service solutions by outsourcing contact center services and software solutions. She shares how customer service is the deciding factor to your customer’s loyalty to your business. How can you improve your customer service?
Transparent BPO
DECEMBER 11, 2019
We outsourced 200 to 300 seats in countries all across the globe — Pakistan, India, Dominican Republic, and South Africa, to name a few. Every time we outsourced, there was always something missing. He was also struck by the outsourcing possibilities of a Central American country where English is the first language.
CCNG
OCTOBER 19, 2022
Marketing Metrics, 2010) Increasing customer retention rates by 5% increases profits anywhere from 25% to 95%. Oracle, 2010) 73% say that valuing their time is the most important thing a company can do to provide them with good online customer service. CCMC, 2017) 56% of customers with a problem experienced rage.
Outsource Consultants
MARCH 31, 2022
In the outsourcing and customer service industry, wage growth has made it next to impossible to find workers without added financial output. With this in mind, Outsource Consultants has come up with some innovative ways for you to cut costs related to customer support. Don’t make it more complicated than it already is.
NICE inContact
NOVEMBER 26, 2018
Twenty years ago began a shift to contact center outsourcing to offshore locations, especially the Philippines and India, and away from the local market where customers on the other end of the phone were located. Brands had a very clear business case to cut contact center labor costs by outsourcing to lower-cost offshore locations.
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