Acing Omnichannel Support in SaaS
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JULY 25, 2018
Looking at customer experience (CX) and churn in the SaaS environment from a high level, there’s one theme that stands out from the mix: The fact that we live in what’s called a “switching economy.”. What’s more: since 2010, Accenture data shows the switching economy has increased more than 29%—and only 11% of U.S.
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