Remove 2010 Remove Sales Remove Surveys
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How to Analyze Survey Data Like a Pro

ProProfs Blog

Receiving customer feedback is not just about surveys and data collection. Sure, an online survey maker helps you create a survey and access the right distribution channels, but what next? . When the survey data comes back in, how do you use it for the benefit of different teams – sales, marketing, product, etc.?

Surveys 158
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Encouragement = the “Miracle Grow” of Employee Morale

Steve DiGioia

Between 1979 and 2010, the median weekly income of full time wage and salary workers grew from 241 to 747 U.S. The median weekly income in 2010 constant dollars only increased from 675 to 747 U.S. Hold an “employee discount sale” where your product or service is offered to all employees at a deeply discounted rate.

Morale 167
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How to fix customer experience by keeping your promises

Toister Performance Solutions

In a 2009 consumer survey conducted by research firm Brand Keys, the company tied Chuck E. One video produced by the company shared blunt feedback from customer focus groups and surveys. Same-store sales rose 14 percent in the first three months of 2010. The company's problems can be traced to a string of broken promises.

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How to Analyze Survey Data Like a Pro

ProProfs Blog

Receiving customer feedback is not just about surveys and data collection. Sure, an online survey maker helps you create a survey and access the right distribution channels, but what next? . When the survey data comes back in, how do you use it for the benefit of different teams – sales, marketing, product, etc.?

Surveys 78
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5 Essential Features for Customer Service Success

Kayako

No matter how much information companies provide before the sale, most customers will still need help. Another survey showed that after a negative customer service experience, 73% of customers in the telecom space shared negative opinions about the company via word-of-mouth, and 22% of them also shared their experience on social media.

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Laying the Groundwork for Our Five Best Practices for Creating Unbelievable Customer Experiences

Up Your Service

An article in Forbes reports that today an estimated 89% of companies compete primarily on the basis of customer experience – up from just 36% in 2010. As a result, companies seek to measure customer satisfaction and loyalty on every level, creating a glut of surveys about experience and emails imploring customers to write reviews.

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Why most companies miss the biggest financial benefits of customer feedback – by Guy Letts

ijgolding

Customer feedback holds the promise of telling you exactly what you need to do to retain an existing customer, just as a good sales person will find out exactly what’s needed to close the sale for each new customer. Do you like long surveys? The answer is not to design better surveys. Customer feedback is broken.