Beyond Philosophy

NOVEMBER 10, 2014

Your existing customers are far easier to upsell. And to make the cross sell and upsell case more clear, the majority of customers’ buying decisions are tied to how they feel about the experience. 26 October 2010. Sources: Digby, James. “50 50 Facts about Customer Experience.” Returnonbehavior.com. 26 August 2014. <

Customer Experience 411

Customer Experience Customer retention Upselling Banking 411

CCNG

OCTOBER 19, 2022

Marketing Metrics, 2010) Increasing customer retention rates by 5% increases profits anywhere from 25% to 95%. Oracle, 2010) 73% say that valuing their time is the most important thing a company can do to provide them with good online customer service.

Customer Experience 195

Customer Experience Journey mapping Metrics Surveys 195

TechSee

JUNE 16, 2022

At Miele, Eric is also accountable for the management of escalation departments, offline processes, e-care solutions, national call center consolidation, multi-product services, upselling / cross selling and re-defining the consumer experience. He also sits on the board of Directors for CSPN.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

CSM Practice

SEPTEMBER 25, 2020

06:27 – Nick’s overview of cross-selling and upsell trends for existing customers. What are some of the trends that you’ve seen for cross-sell and upsell for existing customers? The Interview: . 01:47 – Irit talks about the survey they did about the companies which reduced their forecast. 21:31 – Wrap Up. Nick Mehta (6:25).

Upselling 85

Upselling Surveys Chief Customer Officer Consulting 85

inmoment

JANUARY 14, 2020

With two-thirds of companies currently competing on customer experience (nearly double the 36% that reported competing on customer experience in 2010), it’s no surprise that organizations are targeting CX initiatives as top priorities in 2020. . lead to additional cross-sell or upsell opportunities? help retain existing customers?

Best practices 52

Best practices Upselling Metrics outsourcing 52

NobelBiz

MAY 25, 2023

Understanding Customer Data Platforms (CDPs) Although similar tools existed in the past, the term Customer Data Platform was first used in 2010. By the end, you’ll have a solid understanding of what it takes to find the perfect solution for your business needs. Managing customer data is nothing new.

call center software 98

call center software Call Center APIs Contact Center 98

inmoment

JANUARY 14, 2020

With two-thirds of companies currently competing on customer experience (nearly double the 36% that reported competing on customer experience in 2010), it’s no surprise that organizations are targeting CX initiatives as top priorities in 2020. . lead to additional cross-sell or upsell opportunities? help retain existing customers?

Best practices 40

Best practices Upselling Metrics outsourcing 40