Remove 2011 Remove Accountability Remove Best practices
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How Businesses Can Improve Product Quality & Raise Net Promoter Scores

Avaya

In 2011, we prioritized speed to market over ensuring quality, resulting in an NPS in the low 20s. I joined Avaya in November 2011 to address this untenable situation. However, if the defect escaped and reached a customer, it could cost upwards of $25,000—a number that could be dramatically higher if it occurred on a critical account.

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Reinventing a cloud-native federated learning architecture on AWS

AWS Machine Learning

Customers often need to train a model with data from different regions, organizations, or AWS accounts. The sample code demos a scenario where the server and all clients belong to the same organization (the same AWS account), but their datasets cannot be centralized due to data localization requirements. He received his Ph.D.

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Marketing Operations Defined for Wikipedia, Part I

ClearAction

The marketing operations (MO) function has emerged due to the need for a more transparent, efficient, and accountable view of marketing. The MO function enables the marketing organization to shift from being viewed as a cost center and to operate more like a business, with formalized best practices, processes, infrastructure, and reporting.

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How to Improve Customer Service – A Complete Guide of Tools, Tech & Tips

Comm100

With this all in mind, this guide will explore customer service from top to bottom, exploring the state of customer service today, revealing best practices, and recommending the best software you can adopt to help your customer service operations become the envy of your competitors. Customer service best practices.

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Predicting new and existing product sales in semiconductors using Amazon Forecast

AWS Machine Learning

While keeping a constant collaborative workstream with our team, MLSL helped us with upskilling our professionals when it comes to scientific excellence and best practices on ML development using AWS infrastructure.” – Bart Zeeman, Strategist and Analyst at CTO office in NXP Semiconductors.

Sales 112
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10 Leaders Share Their Customer Success Career Paths

Amity

I originally started as an account manager, which was a pretty general role. We started carving out the CSM role fairly quickly and after a year or so as an Account Manager, I became a general CSM. But during my time in customer enablement, I would only be engaged with a customer for a certain project and then have to move on.

Sales 71
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Inside Customer Success: Achievers

Amity

Prior to joining Achievers, I worked at several other successful software companies in the area of customer enablement and best practices, I knew that I loved working directly with customers, and that I had the skills and the passion to stay even more closely connected to them. Did they hit their goals?