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Build verifiable explainability into financial services workflows with Automated Reasoning checks for Amazon Bedrock Guardrails

AWS Machine Learning

An ApplyGuardrail API call is made with the question and an FM response to the associated Amazon Bedrock guardrail. The Automated Reasoning checks model is triggered with the inputs from the ApplyGuardrail API, building logical representation of the input and FM response. To learn more, visit Amazon Bedrock Guardrails.

APIs 75
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Hoveround Successfully Navigates Customer Service ? Increases Lead Conversion 116%

NICE inContact

In fact, Hoveround, a NICE inContact customer since 2011, was one of the first companies to use CXone Personal Connection, a patented proactive outbound dialer that generates more revenue and fewer hang-ups.

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How to win a hackathon: 7 lessons learned

Talkdesk

Back in 2011, this idea was as disruptive and new to the industry as the industry was new to me, but some years later, here I am, sharing with you the lessons learned on my journey from hackathon to unicorn. Practice makes perfection: Prepare your pitch In 2011, I was invited to fly to San Francisco and formally pitch the idea of Talkdesk.

APIs 71
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SumTotal Systems Enhances Customer Support with Cloud

NICE inContact

An acquisition in 2011 proved to be especially fortuitous for SumTotal. From CXone Omnichannel Routing, ACD/IVR and Reporting, SumTotal has continued to add CXone products to its contact center operation, including CXone Agent for Salesforce®, CXone APIs and CXone Voice as a Service (VaaS). Read more about SumTotal’s results.

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Video auto-dubbing using Amazon Translate, Amazon Bedrock, and Amazon Polly

AWS Machine Learning

She is also the recipient of the Best Paper Award at IEEE NetSoft 2016, IEEE ICC 2011, ONDM 2010, and IEEE GLOBECOM 2005. MagellanTV , a leading streaming platform for documentaries, wants to broaden its global presence through content internationalization. She holds 30+ patents and has co-authored 100+ journal/conference papers.

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Predicting new and existing product sales in semiconductors using Amazon Forecast

AWS Machine Learning

Next, we called the create_dataset function from the Boto3 API to create a dataset with attributes such as Domain, DatasetType, DatasetName, DatasetFrequency, and Schema. The Boto3 API provides the create_auto_predictor function for training an auto prediction model. We next calculated the MAPE for the actual sales values.

Sales 94
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The New Call Center Era – What Just Happened?

Fonolo

This is an established pattern in the software world, beautifully explained in the video The World Through APIs by Martin Casado of A16Z. In 2011, there were only 150 different marketing technology solutions, now there are thousands. They list Twilio as one of their examples.). Where We’re Headed.