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In fact, our product was created at a Twilio hackathon in 2011. Right on the heels of our release of Talkdesk for Slack, one of the hackathon teams created the Talkdesk Messenger Bot using Facebook’s new messenger API. This hack gives our team a real-time view into live calls. Winner: Best Overall Hack. Talkdesk God View.
‘Software is eating the world’, wrote Mark Andreessen in the Wall Street journal in 2011. Instead of screws and bits of wood, the citizen developer has pre-built modules of software functionality (like API connectors, speech synthesis engines, automations that update databases, and more). In this article: What is a citizen developer?
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