NICE inContact

NOVEMBER 27, 2018

But as the company struggled with a decades-old, on-premise system, it was becoming increasingly difficult to provide customers the quality of support they needed—and expected. An acquisition in 2011 proved to be especially fortuitous for SumTotal. And the company continues to realize a whole host of benefits.

Customer Support 48

Customer Support APIs Interactive Voice Response Contact Center 48

Talkdesk

JUNE 24, 2016

In fact, our product was created at a Twilio hackathon in 2011. Hacks were judged by our Scott Allison, Director of Customer Support, Blaire Fernandez, Director of Customer Success, and João Quitério, Engineering Manager. With that in mind, we hosted our second hackathon in less than a year on June 8 and 9.

Call flow 51

Call flow Contact center software Engineering APIs 51

RichCall

SEPTEMBER 13, 2017

As people switch from phones to other channels, companies need to work on integrating human approach to their CX robotics: Companies start focusing on channels that provide robotic customer support with a human touch, according to the Global Contact Centre Benchmarking Report, Dimension Data 2017. In 2011 Gartner predicted that.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

Comm100

NOVEMBER 13, 2022

Today’s customer service expectations are sky-high, and companies need to do more. 99% of customers now believe that companies need to improve their service and support. So what ideas for improving customer service are most popular today? HubSpot designs customer support software designed to help companies grow.

Customer Service 97

Customer Service Chatbots Best practices Surveys 97

LiveChat

JANUARY 25, 2018

I wrote my undergraduate thesis about Bitcoin and the larger implications of open source finance in 2011. He became Coinbase’s first customer support agent. A couple of years later he hired a Director of Support and became the Head of Risk. Four months later their customer support team consisted of 43 people.

Personalization 44

Personalization Finance APIs Customer Support 44

Comm100

NOVEMBER 23, 2020

Customer service isn’t just about your team having the right attitude and training. For your customer support to be great (or even just functional) in 2020, you need the systems to back it up. Your customer help desk software keeps incoming queries from falling through the cracks by turning them into easily manageable tickets.

Chatbots 52

Chatbots Enterprise CRM Customer Support 52

SmartKarrot

FEBRUARY 3, 2022

Founded in: 2011. EBANX features hosted pages, and developer APIs, among other features. Hi Platform is the leading customer relationship management platform in Brazil. It enables businesses to form stronger bonds with their customers. Founded in: 2011. Cloud Shop supports both iOS and Android devices.

SaaS 10

SaaS Real estate Construction Transportation 10