2011 APIs Interactive Voice Response 
NICE inContact
JUNE 20, 2018
In fact, Hoveround, a NICE inContact customer since 2011, was one of the first companies to use CXone Personal Connection, a patented proactive outbound dialer that generates more revenue and fewer hang-ups.
NICE inContact
NOVEMBER 27, 2018
An acquisition in 2011 proved to be especially fortuitous for SumTotal. From CXone Omnichannel Routing, ACD/IVR and Reporting, SumTotal has continued to add CXone products to its contact center operation, including CXone Agent for Salesforce®, CXone APIs and CXone Voice as a Service (VaaS). SumTotal has never looked back.
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Hodusoft
MAY 17, 2024
In this technology, relevant customer information such as caller ID, Automatic Number Identification (ANI), Dialed Number Identification Service (DNIS), and information from Interactive Voice Response (IVR) system, pops up automatically onto an agent’s computer screen just at the same time the agent picks up the customer’s call.
Talkdesk
JUNE 24, 2016
In fact, our product was created at a Twilio hackathon in 2011. Right on the heels of our release of Talkdesk for Slack, one of the hackathon teams created the Talkdesk Messenger Bot using Facebook’s new messenger API. This is something innovative that embodies the Talkdesk goal of ‘brilliant customer interactions.’”.
NobelBiz
JUNE 26, 2023
This software orchestrates customer interactions across multiple channels like voice, email, chat, and social media. It includes systems such as automatic call distributors (ACDs), computer telephony integration (CTI), interactive voice response (IVR), predictive dialers, and customer relationship management (CRM) systems.
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