Beyond Philosophy
FEBRUARY 19, 2019
Baker Retailing Center from 2011 to 2017, where she witnessed retail chaos firsthand. However, she knew the Customer Experience was a significant influence in the success of retailers in the disruptive retail environment of 2011 and beyond. During her tenure, Kahn asked retailers to describe their idea of a great retailer.
Avaya
OCTOBER 10, 2016
In 2011, we prioritized speed to market over ensuring quality, resulting in an NPS in the low 20s. I joined Avaya in November 2011 to address this untenable situation. We then established metrics we could track internally and determined industry or world-class benchmarks. Raising an NPS isn’t easy. Establish Best Practices.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
PeopleMetrics
JANUARY 28, 2016
We have industry knowledge, benchmarks, and smart people focused on making the most of your customer feedback. Image Credits: The Bricks by the Bay 2011 Album by roninsfx , CC BY 2.0. If you find yourself curling up in a ball again, consider getting help from a customer engagement company. Elbow nudge.
ClearAction
NOVEMBER 13, 2014
The rise of the MO function was first observed by analyst firm IDC in its annual Tech Marketing Benchmarks study early in 2005, with industry guidance in the form of a detailed analysis and framework for the staffing requirements and responsibilities for this role’s contribution to the marketing organization.
Eptica
APRIL 8, 2020
To find out, we evaluated the digital customer service provided by 50 UK companies from five sectors, repeating research carried out since 2011. The same applies to learning from competitors - benchmarking performance against rivals will deliver improvements and show where resources are best deployed. So, how are they faring?
Answer Dash
OCTOBER 15, 2018
The marketing technology ecosystem has exploded in the last decade, ballooning from about 150 martech companies in 2011 to roughly 7,000 today. The Demand Gen Benchmark report found that 49 percent of respondents identified account-based tools as a top priority.
AWS Machine Learning
JULY 15, 2024
Welocalize benchmarks the performance of using LLMs and machine translations and recommends using LLMs as a post-editing tool. She is also the recipient of the Best Paper Award at IEEE NetSoft 2016, IEEE ICC 2011, ONDM 2010, and IEEE GLOBECOM 2005. Amazon Translate has various unique benefits. Cristian Torres is a Sr.
Expert insights. Personalized for you.
356 
Let's personalize your content