PeopleMetrics

JANUARY 28, 2016

But let’s get you off that cold linoleum floor and discuss how to best use customer feedback. Improving the customer experience starts with collecting customer feedback. Depending on a variety of factors, you may tackle that collection with a homegrown feedback solution or a professional Voice of the Customer system.

Big data 83

Big data Feedback Benchmark Customer centricity 83

Answer Dash

OCTOBER 15, 2018

The marketing technology ecosystem has exploded in the last decade, ballooning from about 150 martech companies in 2011 to roughly 7,000 today. The Demand Gen Benchmark report found that 49 percent of respondents identified account-based tools as a top priority.

B2B 76

B2B Marketing Customer Experience Benchmark 76

customer sure

AUGUST 22, 2023

This obviously means asking for feedback at the right time via the right channel, no long surveys, and no irrelevant questions. But it also extends to the ‘user interface’ of your surveys: People don’t want to engage their brains when they’re helping you out by filling in your feedback forms. Benchmarking NPS on a 1-5 scale.

Benchmark 48

Benchmark Surveys Feedback Consulting 48

delighted

APRIL 19, 2019

Beyond the metric, relationship surveys also drum up helpful open-ended feedback from customers — offering clarity into what initiatives correlate to strong brand loyalty, and where that loyalty is faltering. Relationship surveys are focused on surfacing feedback related to the overall customer experience. This is by design.

Surveys 60

Surveys Customer Experience Feedback Metrics 60

RichCall

SEPTEMBER 13, 2017

Check out what recent reports and experts suggest, and take part in a contact center benchmarking survey to get more accurate data on the current contact center trends. Global Contact Centre Benchmarking Report, Dimension Data 2017. Dimension Data’s 2016 Global Contact Centre Benchmarking Report, © Dimension Data 2013-2016.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

Nicereply

MARCH 23, 2023

Clay Telfer , a Customer Success Executive who’s built and led Success functions since 2011, wanted to explore how different retention strategies could work. Benchmarking these strategies across companies is difficult. With different customer personas, business models, products, etc., Do you know what our clients really wanted?

Customer retention 52

Customer retention B2B B2C Benchmark 52

Horizon CX

DECEMBER 27, 2019

His research was then fully published in 2006 in a milestone book titled The Ultimate Question and revised and expanded even further in his follow-up publication in 2011 titled The Ultimate Question 2.0. That report contains detailed information with charts and graphs and qualitative feedback on the following elements of NPS.

B2B 52

B2B B2C Surveys Metrics 52