Callminer

SEPTEMBER 5, 2017

Managing morale during busy periods – During brand crises or unexpectedly busy holiday periods, it’s not unusual to start to see staff absences rise as employees dread the negative onslaught of comms coming their way when they start their shift. Was there a “wow” factor on this call? Did you resolve the customer’s issue?

Call Center 140

Call Center call center software outsourcing Coaching 140

IdeasUnlimited

NOVEMBER 3, 2020

One thing that is for sure though is that the best practices for SEO are constantly changing. As of 2011’s Panda algorithm update , Google has shifted its focus towards favoring high quality, low volume content. The 2011 update will make sure that such pages appear as low as possible in the search result. Google Trends.

Engineering 52

Engineering Morale Marketing Best practices 52

IdeasUnlimited

NOVEMBER 3, 2020

One thing that is for sure though is that the best practices for SEO are constantly changing. As of 2011’s Panda algorithm update , Google has shifted its focus towards favoring high quality, low volume content. The 2011 update will make sure that such pages appear as low as possible in the search result. Google Trends.

Engineering 52

Engineering Morale Marketing Best practices 52

ClearAction

DECEMBER 31, 2017

By reducing time to resolve issues by 89% for more than 130,000 customers, this company was establishing “customer experience annuities”: redirecting precious resources (budget, time, morale, goodwill) from what otherwise was a never-ending hamster wheel of costs to higher-value investments. 1 Forrester VoC Award 2011, Adobe.

Customer Experience 54

Customer Experience Morale Accountability Surveys 54

C Space

MAY 7, 2020

The questionnaire, developed by Ultimate’s in-house industrial-organizational (I-O) psychologist, is to address employees’ needs during the current COVID-19 pandemic, but leaders can also leverage the survey to support their people, boost morale, and preserve trust throughout the organization.

Healthcare 52

Healthcare Entertainment Surveys Morale 52

Netomi

JANUARY 5, 2022

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. She is often quoted in industry journals on leading morale, employee engagement, customer experience, and teamwork.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

bold360 Blog

NOVEMBER 25, 2019

It’s all eroding agent morale when they’re unable to meet customer expectations. Lisa’s Take: When Lisa started at LogMeIn in 2011, the call center was much smaller. Often agents have difficulties accessing information, and they lack a knowledge base to leverage for quick answers. Reps handled email and voice for just a few products.

First call resolution 40

First call resolution Morale Call Center Customer retention 40