Amity

JUNE 8, 2016

This information makes it easier for account managers to bucket customers into segmented tiers and scout for cross-sell and upsell opportunities, but all that data rarely gets shared with the rest of the company. Remember how Netflix lost over 800,000 subscribers in a few months when they suddenly raised prices back in 2011?

CRM 67

CRM Journey mapping B2C Government 67

SmartKarrot

FEBRUARY 3, 2022

Founded in: 2011. It enables businesses to form stronger bonds with their customers. Hi Platform uses artificial intelligence to help businesses learn what their customers are saying about them on social media, automate customer support, and engage with them in real-time. Founded in: 2011. Founded in: 2011.

SaaS 10

SaaS Real estate Construction Transportation 10

Comm100

MARCH 27, 2023

The ability to collect student data via text message to provide greater outreach. Top benefits of LivePerson include: LivePerson’s AI is built around recognition of customer intents. LivePerson focuses on big data, providing student intent and engagement metrics through their chatbot platform.

Education 69

Education Chatbots Wait times Surveys 69