What Unhappy Customers Want
Connecting the Dots
OCTOBER 21, 2024
Broetzmann Companies have tried for decades to improve customer complaint resolution without notable success. Noble (Proffitts Professor of Marketing at the University of Tennessee in Knoxville) Mary Jo Bitner (Edward M. Download the PDF version of this White Paper By: Marc Grainer, Charles H. Noble, Mary Jo Bitner and Scott M.
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