2011 Consulting Surveys 
TechSee
MAY 7, 2019
2019 Survey: NFF Returns. The survey demonstrates that 41 percent of us have returned a non-defective item in the past 12 months. The survey demonstrates that 41 percent of us have returned a non-defective item in the past 12 months. Back to the store. NFF returns are rampant. Good customer service can prevent returns.
Beyond Philosophy
JANUARY 15, 2022
Not only that, but a recent report from the American Customer Satisfaction Index (ACSI) suggests that only 30 percent of companies tracked by ACSI improved their score—since 2011. Complete this short survey. The Financial Times selected Beyond Philosophy LLC as one of the best management consultancies for the last two years.
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CCNG
OCTOBER 19, 2022
Martech Alliance, 2021) Nearly half (48%) of survey respondents said the customer experience they deliver falls below or significantly below their customers’ expectations. Oracle, 2011) Businesses have a 60 to 70% chance of selling to an existing customer while the probability of selling to a new prospect is only 5% to 20%.
ClearAction
DECEMBER 30, 2017
Who is the Right Customer: Decisions for Managing Customer Surveys Lynn Hunsaker. Symantec has discovered that each page turn in a survey is a leaky pipe for survey abandonment, so they limit their survey to four pages containing only key drivers of Net Promoter, emphasizing customer-centric questions.
Bill Quiseng
MARCH 7, 2016
In 2011, An American Express survey found that Americans tell an average of 9 people about good experiences and 16 people about poor experiences. Heather has a bias toward action, and she enjoys consulting leaders, training teams and speaking to audiences on topics of importance to customers and employees alike.
Connecting the Dots
OCTOBER 21, 2024
Office of Consumer Affairs sponsored what many consider the first national survey of customer satisfaction in the United States, asking consumers what problems they had experienced with products and services during the past year and profiling the resulting complaining behavior of those customers. A new approach is needed. In 1976, the U.S.
CX Global Media
JULY 12, 2019
I am responsible for all fiscal and operational aspects and have a particular gift for creating and maintaining a high employee engagement measured through high survey scores conducted by Denison and Gallup polls for several consecutive years. Business Partner and Owner, The LAMA Training by McKee Consulting. Judy McKee ?Business
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