ShepHyken

SEPTEMBER 10, 2021

This week we feature an article by Tanya Ahmed, a Digital Marketer of Vantage Circle , a cloud-based employee engagement platform. She writes about what customers expect from companies in 2021 and what they actually get. Tanya Ahmed is a Digital Marketer of Vantage Circle, a cloud-based employee engagement platform.

Customer Experience 266

Customer Experience Advertising Employee engagement Customer centricity 266

CX Global Media

JULY 12, 2019

Bill White Executive Director – Customer Care, ???Stuller, About Bill White : Bill has worked in Customer Care for over 20 years in leadership positions with Asurion Insurance Services, AT&T, ClientLogic, Omnipoint Communications and Unicel Wireless. Stuller, Inc. Consolidated. Judy McKee ?Business

Contact Center 120

Contact Center Coaching Employee engagement Call Center 120

delighted

MAY 20, 2022

So why aren’t all startups doing more with their customer experience data? Top customer experience challenges startups face. Startups need fast, intuitive, and inexpensive tools to help them better understand their customers and their product/market fit. Prior to starting Delighted, he led the team that created Mosaic.

Customer Experience 93

Customer Experience Multichannel Feedback Marketing 93

Russel Lolacher

JUNE 29, 2021

While some organizations certainly use it to build relationships and educate the public, there are still so many that focus more on the “media” (one-way broadcast) than its “social” (two-way engagement) power.

Education 98

Education Government Metrics Customer Care 98

Netomi

JANUARY 5, 2022

Dan doesn’t just talk about customer experience; his fast-paced, energetic presentation style creates an experience for the audience that they’ll surely remember. . Dan is the author of the book, Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media , a host of the Experience This!

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98