2011 Customer Care Morale 
CX Global Media
JULY 12, 2019
Bill White Executive Director – Customer Care, ???Stuller, About Bill White : Bill has worked in Customer Care for over 20 years in leadership positions with Asurion Insurance Services, AT&T, ClientLogic, Omnipoint Communications and Unicel Wireless. Stuller, Inc. Consolidated. Judy McKee ?Business
bold360 Blog
NOVEMBER 25, 2019
Here’s a sneak-peek at what Ovum found and what a customer care team manager like you is experiencing. Customers expect agents to have all the answers even as technology, products, solutions, and engagement channels get more complex. It’s all eroding agent morale when they’re unable to meet customer expectations.
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ClearAction
DECEMBER 31, 2017
By reducing time to resolve issues by 89% for more than 130,000 customers, this company was establishing “customer experience annuities”: redirecting precious resources (budget, time, morale, goodwill) from what otherwise was a never-ending hamster wheel of costs to higher-value investments. 1 Forrester VoC Award 2011, Adobe.
Callminer
SEPTEMBER 5, 2017
Fortunately, technology is continuously evolving to mitigate previously human tasks (such as prioritization and assignation of contacts) leaving more and more operators free to deal with their most important job: speaking to customers. Did you resolve the customer’s issue? Ty Givens is the founder of The Workforce Pro, Inc.
Netomi
JANUARY 5, 2022
Dan doesn’t just talk about customer experience; his fast-paced, energetic presentation style creates an experience for the audience that they’ll surely remember. . Dan is the author of the book, Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media , a host of the Experience This!
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