Kayako

OCTOBER 29, 2015

The customer support rep role has travelled the world and back. It’s taken many different forms from outsourced, to remote work, and now it’s back to the office. We had two main offices before our London team was even born, and we are in no way outsourced (if anything, we’re offshored to Europe!).

outsourcing 114

outsourcing Customer Support Feedback Surveys 114

CCNG

OCTOBER 19, 2022

(Gartner, 2022) Customer experience is a ‘significant’ or ‘critical’ priority for 69% of organizations. 77% have a centralized customer experience group, and 68% have a senior executive in charge of customer experience across products and channels. Oracle, 2011) Customers who had a very good experience are 3.5x

Customer Experience 195

Customer Experience Journey mapping Metrics Surveys 195

OctopusTech

MARCH 9, 2021

Octopus Tech Solutions is a next-generation call center outsourcing company that has helped numerous organizations to reinvent their businesses for the digital age. We’ve grown to become one of the leading outsourcing companies in customer support.

Call Center 62

Call Center Real estate outsourcing Telemarketing 62

CSM Magazine

MAY 16, 2023

Business outsourcing provider Sigma Connected has been named as one of the UK’s top employers in this year’s prestigious The Sunday Times Best Places to Work survey. Services include customer service management, collections, complaints handling, and vulnerable customer support.

outsourcing 52

outsourcing Business Process Outsourcing Telecommunications Government 52

OctopusTech

MARCH 2, 2020

Since 2011, Octopus Tech has been helping companies stay agile in a dynamic world. We’re a leading call centre and web design outsourcing service in India committed to creating efficient solutions for our clients across the globe. We’re excited to be recognized by Clutch as a leading business services provider in India for 2020.

outsourcing 62

outsourcing B2B Feedback Marketing 62

CSM Magazine

JULY 4, 2024

Outsourcing specialist Sigma Connected has announced it is working with E.ON Next , a client of Sigma Connected, is the first UK service provider to move some of its customer service roles into a Western Cape township. Services include customer service management, collections, complaints handling, and vulnerable customer support.

Customer Service 52

Customer Service outsourcing Business Process Outsourcing Government 52

CSM Magazine

JANUARY 23, 2023

Despite a rise in the use of digital technology, the study showed that seven out of ten UK firms don’t look for alternative ways to communicate with their customers if they fail to hear back from them. Readers and business outsourcing professionals can view a webinar which covers the results in more detail via the Sigma Connected website.

Business Process Outsourcing 52

Business Process Outsourcing outsourcing Surveys Consulting 52