Amity

AUGUST 5, 2016

In that role, I’m responsible for ensuring that we’re delivering value to our customers, making sure they see the results of their recognition programs, and the value of their employee engagement efforts through our partnership. How did you get started in Customer Success and what was your path into your current role?

Enterprise 91

Enterprise Employee engagement Metrics Best practices 91

Comm100

MARCH 27, 2023

By allowing a chatbot to handle the most time consuming and unrewarding work, agents can focus their time on more engaging questions and tasks. This in turn helps schools improve employee engagement and even reduce agent turnover. Bots that are built to connect students with resources proactively.

Education 91

Education Chatbots Wait times Surveys 91

teleopti

DECEMBER 13, 2018

Pelorus Associates has authored comprehensive market research reports on workforce management software since 2011. The same desire for personalization extends to customer service employees who seek more control over their training, schedules, and career growth.

Customer Service 48

Customer Service Banking Contact Center Self service 48

Netomi

JANUARY 5, 2022

Through her expertise and personal approach, Denise has become an in-demand keynote speaker inspiring business leaders around the world to build great brands and exceptional organizations. Jim is a frequent keynote speaker, helping employees to engage customers through a personal connection. Denise Lee Yohn.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Balto

FEBRUARY 6, 2023

One respondent shared: “[The contact center] fits my personality and helps me with my social anxiety problems by forcing me to speak to strangers while also not having to be face to face.” of respondents worked in person, 26.41% worked remotely, and 26.89% worked a hybrid of the two. 5 job satisfaction rating on average).

Contact Center 52

Contact Center Coaching Surveys Scripts 52

Customer Guru

JANUARY 3, 2018

With over 18 years of entrepreneurial experience, Mr. Rohit is actively involved in several core areas of Cloudnine including strategy, digital revolution, public relations, employee engagement, and development of new business models for the company. Our entire focus at Cloudnine was to personalize our customer’s experience.

Customer centricity 95

Customer centricity Healthcare Management Feedback 95

Russel Lolacher

SEPTEMBER 20, 2022

So in 2011, I had been working for a startup that was acquired by Salesforce. Like if we’re not okay, professionally, we’re not okay, personally, and vice versa. Do you want like a leader outside of me that would represents a skill set that you aspire to that I can make connections for you to talk to that person?

Marketing 111

Marketing Employee engagement Feedback Banking 111