Customer Guru

MAY 22, 2018

Source: Aon Hewitt European Manager Survey 2011. It must also be understood that when employees provide feedback, they expect remedial action on their grievances. This simple gesture of gratitude goes a long way in boosting the employees’ morale. Please share your suggestions and feedback in comments below.

Employee engagement 96

Employee engagement Coaching Surveys Construction 96

Fonolo

FEBRUARY 14, 2019

In a 2011 Study from the University of Maryland, researchers found that burned-out CSRs were much more likely to retaliate against customers in subversive ways. Someone who is experiencing burnout often responds very emotionally to minor setbacks, feedback, or reproach.

Agent burnout 80

Agent burnout Call Center Gamification Contact Center 80

Callminer

SEPTEMBER 5, 2017

Managing morale during busy periods – During brand crises or unexpectedly busy holiday periods, it’s not unusual to start to see staff absences rise as employees dread the negative onslaught of comms coming their way when they start their shift. They also should ask for agents’ feedback about the practices that the team follows.

Call Center 140

Call Center call center software outsourcing Coaching 140

IdeasUnlimited

JANUARY 6, 2021

Partnering with IdeasUnlimited for support services since 2011 has allowed TravelWifi to focus on expanding its customer base and increasing coverage. Therefore, soon after launch in 2011, TravelWifi reached out to IdeasUnlimited for taking over some of its support needs. TravelWifi; Global Pocket WiFi.

Wireless 52

Wireless Technical Support Customer Support Morale 52

IdeasUnlimited

JANUARY 6, 2021

Partnering with IdeasUnlimited for support services since 2011 has allowed TravelWifi to focus on expanding its customer base and increasing coverage. Therefore, soon after launch in 2011, TravelWifi reached out to IdeasUnlimited for taking over some of its support needs. TravelWifi; Global Pocket WiFi.

Wireless 52

Wireless Technical Support Customer Support Morale 52

ClearAction

DECEMBER 31, 2017

The silver bullet of customer experience financial rewards is preventing recurrence of pervasive issues brought to your attention by customer feedback. Why it matters: chronic issues drain your company’s and customers’ precious funds, resources and morale, with numerous negative ripple effects. 1 Forrester VoC Award 2011, Adobe.

Customer Experience 54

Customer Experience Morale Accountability Surveys 54

C Space

MAY 7, 2020

The questionnaire, developed by Ultimate’s in-house industrial-organizational (I-O) psychologist, is to address employees’ needs during the current COVID-19 pandemic, but leaders can also leverage the survey to support their people, boost morale, and preserve trust throughout the organization.

Healthcare 52

Healthcare Entertainment Surveys Morale 52