bold360 Blog

NOVEMBER 25, 2019

As the people who directly engage with customers on phone or in person, they are at the forefront of your company as the face of your brand. It’s all eroding agent morale when they’re unable to meet customer expectations. Lisa’s Take: When Lisa started at LogMeIn in 2011, the call center was much smaller.

First call resolution 40

First call resolution Morale Call Center Customer retention 40

CX Global Media

JULY 12, 2019

I see a company’s associates as their customers, and have a proven record of creating and motivating high performing teams to exceed both personal and organizational objectives. For many, managing morale and employee engagement in a contact center is a complete mystery. EXPERT SESSION – Agent Retention is Not An Accident.

Contact Center 120

Contact Center Coaching Employee engagement Call Center 120

C Space

MAY 7, 2020

The questionnaire, developed by Ultimate’s in-house industrial-organizational (I-O) psychologist, is to address employees’ needs during the current COVID-19 pandemic, but leaders can also leverage the survey to support their people, boost morale, and preserve trust throughout the organization.

Healthcare 52

Healthcare Surveys Entertainment Morale 52

Callminer

SEPTEMBER 5, 2017

He believes that communicating with people over the Internet should be as simple an in-person interaction. Additionally, supporting the largest consumer group, the well-researched, impatient digital natives looking for quick and convenient solutions and hyper-personal experiences, is challenging. Nicholas Piël.

Call Center 140

Call Center call center software outsourcing Coaching 140

Balto

OCTOBER 31, 2022

Here’s what we found: Both managers and agents ranked 1-on-1 training as the most effective onboarding tool; no matter how you slice the data, a personalized experience is the best experience. 2 out of 3 agents want to change their onboarding to make it more personalized, thorough, and engaging. Use Onboarding to Get Personal.

Contact Center 52

Contact Center Surveys Coaching Telecommunications 52

CSM Magazine

JULY 2, 2020

Intercom’s business Messenger is the best way to build amazing relationships with customers because it’s personal, real-time, and fast. Conversational support is the modern approach and the most effective way to meet customers where they are, with the personalized, convenient experience they expect, at scale.

Customer Support 52

Customer Support Morale Chatbots Engineering 52

CSM Magazine

APRIL 28, 2022

Complying with your responsibilities is important to ensure that your business stays within the law and can also be incredibly helpful in boosting staff morale and reducing turnover rates. Workplace Health and Safety Obligations. As an employer, it is vital that you provide your employees with a safe and healthy work environment.

Morale 52

Morale Government Education Consulting 52

LiveChat

SEPTEMBER 12, 2016

Every person endowed with an imagination can come up with at least a couple examples of risk associated with artificial intelligence. Nick Bostrom, a Swedish philosopher, has described in 2003 a situation that would happen if people don’t design the “AI morality.” The risks of artificial intelligence. Stephen Hawking.

Morale 76

Morale Technology Surveys Chatbots 76

Netomi

JANUARY 5, 2022

Through her expertise and personal approach, Denise has become an in-demand keynote speaker inspiring business leaders around the world to build great brands and exceptional organizations. Jim is a frequent keynote speaker, helping employees to engage customers through a personal connection. Denise Lee Yohn.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Customer Interactions

AUGUST 7, 2014

He was the PCC’s organizer and lead person in the 2010, 2011 and 2012 fundraisers to fight against prostate cancer. His volunteer work not only raised funds and awareness for prostate cancer but also boosted morale in the workplace. His efforts in 2011 helped raise over $4000 for prostate cancer research.

Telecommunications 31

Telecommunications Construction Morale Technical Support 31