Eptica

JANUARY 15, 2020

Author: Steve Nattress In a multichannel world neglecting email for customer service risks both satisfaction and revenues. For example, 87% of brands surveyed by Eptica in 2011 offered email, this had fallen to just 64% in 2019. Published on: January 15, 2020. Taking stock of customer service in 2019.

Customer Service 99

Customer Service Multichannel Best practices Analytics 99

delighted

MAY 20, 2022

Startups worldwide use Delighted to stand up multichannel NPS , Product/Market Fit , and CSAT feedback programs in minutes. Elston also founded Yobongo, which was acquired in 2011, and was the former Vice President of Products for Justin.tv. Delighted is one of the fastest and easiest ways to collect and act on customer feedback.

Customer Experience 93

Customer Experience Multichannel Feedback Marketing 93

CSM Magazine

MARCH 7, 2016

The Eptica Multichannel Customer Experience Study, released today, evaluated 100 leading UK companies on their ability to provide answers to 10 routine questions via the web as well as their speed and accuracy when responding to email, Twitter, Facebook and chat, repeating research carried out since 2011.

Multichannel 40

Multichannel Entertainment Customer Service Banking 40

Avaya

NOVEMBER 8, 2017

After surveying financial service institutions across 32 markets worldwide, the firm reported an average global bank relevance score of 75%. So strong, that the number of accounts at global financial institutions grew by 700 million between 2011 and 2014. But what exactly constitutes “multichannel?”

Banking 40

Banking Multichannel Customer advocacy Upselling 40

RichCall

SEPTEMBER 13, 2017

Check out what recent reports and experts suggest, and take part in a contact center benchmarking survey to get more accurate data on the current contact center trends. ot CX transformation from contact centers to multichannel, omnichannel, robotics and proactive CX. In 2011 Gartner predicted that. Take part in a brief survey.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

Comm100

NOVEMBER 13, 2022

Omnichannel vs multichannel support. When discussing what is omnichannel customer service , it’s vital to distinguish its differences to multichannel support. Multichannel support can appear similar to omnichannel, but in practice the difference is night and day. Survey data shows that customers hate repeating themselves.

Customer Service 95

Customer Service Multichannel Chatbots Healthcare 95