SmartKarrot

AUGUST 12, 2022

In this article, we will discuss the SaaS Tech solution ChowNow. Found in 2011 by Christopher Webb and Eric Jaffe, ChowNow is an online food application. The SaaS platform succeeded in standing out in the already crowded restaurant tech market, and that too with its presence only in the main cities, including –. Enter ChowNow!

SaaS 10

SaaS Transportation Upselling Marketing 10

Amity

AUGUST 5, 2016

I joined Achievers as a CSM in January 2011 and managed a portfolio of accounts across all industries (one of the nicest things about our solution is that it’s industry-agnostic -- all employees from all industries want to feel appreciated). So I always wondered, “ What happened with that customer? Did they hit their goals?

Enterprise 91

Enterprise Employee engagement Metrics Best practices 91

Talkdesk

JULY 24, 2017

In 2011 our focus was on the SMB space. So I reached out to Jason Lemkin, one of the people I respected most in the SaaS space, and asked if we could meet. We will also dive more into the enterprise space and build our international field sales presence. I’ve been living in America ever since. Wow, that is a great story.

Call Center 57

Call Center call center software Enterprise Marketing 57

Amity

MAY 12, 2014

Founders adjust their product offerings, sales and marketing strategies, and sometimes even business models in order to pursue opportunities that materialized only after the company was chasing something else. A six-step process shows you how. The Role of Learning. Is this a sign of failure? Six Steps to Clarifying the Value Proposition.

Upselling 51

Upselling Sales Coaching Marketing 51

Squelch

JULY 30, 2019

the provider of a customer experience optimization solution that empowers customer support and success professionals with the knowledge and resources to delight customers, announced today that it has been named a finalist in the 2019 SaaS Awards in the category of Best SaaS Newcomer. About the SaaS Awards. About Squelch.

SaaS 40

SaaS Upselling Enterprise Customer Support 40

ChurnZero

FEBRUARY 7, 2020

It’s bright with 100% chance of tremendous growth as SaaS continues to enjoy its moment in the sun. A hybrid of soft and hard skills is a must with top skills including SaaS, Salesforce, CRM, Account Management, and Customer Retention. These are the questions that can onset an existential career crisis. 6 in the U.S. #2 2 in Mexico. #6

SaaS 64

SaaS Transportation B2C Customer retention 64

Amity

MAY 15, 2017

Customer Success seems to be the new “it” job in SaaS. This was back before SaaS companies were given that acronym -- they were called ASPs (Application Service Providers) back in the early 2000s. We really want to help companies transform the way they do marketing and sales. I went for it and luckily they hired me!

Sales 71

Sales Consulting Consulting SaaS 71

Amity

MAY 17, 2016

SaaS Tattler Issue 84: Structuring Customer Success - What Works, What Doesn’t. As the landscape of SaaS companies continues to expand, it has become increasingly more difficult to find a SaaS company without some form of a dedicated Customer Success structure in place. How Sales And Customer Success Can Work In Harmony.

Real estate 65

Real estate SaaS Upselling Sales 65

Netomi

JANUARY 5, 2022

Barry Dalton is a Customer Experience strategy and CX technology leader with accomplishments in designing and implementing strategy and technology architecture across Marketing, Sales & Service with a particular industry focus on Consumer Products, Pharmaceuticals, Retail, and Technology. He authored the Customer Success book for Wiley!

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Comm100

NOVEMBER 23, 2020

HelpScout is a help desk software solution that was founded in 2011. With a Marketing Hub, Sales Hub, and CMS Hub, under their belt, they recently made their move into the help desk field with the launch of their Service Hub. Intercom was founded in California in 2011 by four Irish designers and engineers. 4.5 / 5 (Capterra).

Chatbots 52

Chatbots Enterprise CRM Customer Support 52

Amity

MARCH 1, 2016

Our teams are structured to mirror the way the sales team interacts with our customer base. When I started back in 2011, we weren’t called Customer Success Managers. It’s hard to compare because we have a SaaS business model and we’re also a subscription based company.

Personalization 91

Personalization Metrics Best practices Construction 91