2012, Agent Empowerment and Self service - Customer Contact Central

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2012

Agent Empowerment

Self service

25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

AUGUST 1, 2017

Source: Human Resource Management; Issue: 51(4); 2012; Pages 535-548. Agent Desktops : Having a user-friendly desktop for agents so that they can efficiently have everything they need in one area is a great way to have a healthy AHT, and most importantly they can assist the customers efficiently and effectively.

Contact Center

Contact Center Call Center Average Handle Time Real estate

Buddying Up – Putting Virtual Employee Assistants at the Heart of Agent Development

TechSee

MARCH 7, 2019

Current approaches to agent empowerment. Forward-looking customer service organizations have discovered various innovative ways to empower their agents and enhance their value to the organization. The post Buddying Up – Putting Virtual Employee Assistants at the Heart of Agent Development appeared first on TechSee.

Gamification

Gamification Contact Center Agent Empowerment Self service

25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Buddying Up – Putting Virtual Employee Assistants at the Heart of Agent Development

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