2012 Analytics Cloud contact 
VocalCom
JUNE 18, 2020
An all-in-one Cloud contact center platform can harness data from all sources, applications and touch points and then convert it into real-time and historical actionable insights. Want to know more about the evolution of contact centers ?
NICE inContact
AUGUST 20, 2019
If you purchased a laptop in 2012 and compared it to one today it would be like comparing a raft to a nuclear submarine! Modernizing your contact center software may seem like a big job. That’s because all technology has a “shelf-life”. For many IT systems this is about seven years. This is also true for call center systems.
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NICE inContact
AUGUST 20, 2019
If you purchased a laptop in 2012 and compared it to one today it would be like comparing a raft to a nuclear submarine! Modernizing your contact center software may seem like a big job. That’s because all technology has a “shelf-life”. For many IT systems this is about seven years. This is also true for call center systems.
Fonolo
NOVEMBER 17, 2020
While 89% of contact centers measure the quality of voice, only 50% measure performance on digital channels, down from 61% last year. In 2017, more contact centers will recognize the impact of tracking analytics and use those benchmarks for future growth. 2) The Cloud Will Reign Supreme. Call Center Trends 2012.
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