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The customer connects with an AI-powered virtualagent that uses a trained and constantly optimized deep neural net, utilizing Natural Language Processing to understand the customer’s problems and intents. It linked via API to internal data sources and current customer input to find a successful solution.
Related Article: Ensuring Your Agents Are Fully Operational Working from Home. Members of Generation Z, people born between 1995 and 2012, are entering the workforce and bringing their own ideas about how the workplace should function. Gen Z Has Arrived.
In fact this number increased from 67% in 2012 to 84% in 2015. company, has implemented a Cisco-powered service to supplement branch office staff with virtualagents who can conduct face-to-face video consultations. In 2011 Gartner predicted that. However, in 2016 Forrester has already reported that. Darren Prine.
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