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That’s why many companies are turning to gamification to drive behaviors that improve sales effectiveness and achieve world-class status. A recent study conducted by CSO Insights, says that sales goal attainment across geographies and industries dropped from 63% in 2012 to 53% in 2016. All of them can be enhanced with gamification.
Topic: ‘Leveling up your organisation with gamification’. The team also accredited with; AusContact, Victorian Contact Centre of the Year 2012, 13 & 16. He has worked internationally with leading organisations in technology and government sectors.A KEYNOTE SPEAKER MELBOURNE 1 st AUGUST 2019.
According to research done by Bersin and Associates (2012), companies with recognition programs have 31 percent lower voluntary turnover than companies that don’t. Challenges can consistently be given through gamification tools. 4) Help Your Agents Set a Career Path. Employees don’t want to be stagnant.
Topic: ‘Engaging the team on the Balanced Score Card through Gamification’. The team also accredited with; AusContact, Victorian Contact Centre of the Year 2012, 13 & 16. Paul has received a number of awards for customer service excellence including ‘bestpractice in manufacturing’ from the Victorian Government.
Storyline: Gamification. Why Gamification Matters. Gamification guides and reinforces high-value activity by capturing employee performance data and, in turn, using that data to motivate them with rewards and points. In this video, experts discuss if gamification will grow in the next year. Customer Service Goes Mobile.
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