Contact Center Trends 2021: The CX Watershed
Fonolo
NOVEMBER 17, 2020
Seven hundred twenty-two million smartphones were shipped in 2012, bringing the worldwide installed base to 1 billion. Adam Faulkner , a specialist in customer service and contact center systems, says, “2014 will see mobile apps combine with services such as call-back and web chat to make engagement even easier for customers”.
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