2012 Big data Gamification 
TechSee
MARCH 7, 2019
Gamification. When gamification is introduced into a contact center environment, agents compete to complete objectives and outpace colleagues in specific metrics such as hours worked and average speed to answer.
Fonolo
NOVEMBER 17, 2020
Storyline: Gamification. Why Gamification Matters. Gamification guides and reinforces high-value activity by capturing employee performance data and, in turn, using that data to motivate them with rewards and points. In this video, experts discuss if gamification will grow in the next year.
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