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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

Published in Human Resource Management , an independent study conducted in a real-world work environment concluded that workers in an office with motivational pictures increased their performance success rate by 33% compared to call center employees with the same task in an office lacking motivational art.

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20 Call Center Leaders and QA Pros Reveal the #1 Problem Keeping Call Center QA & Monitoring Teams Up at Night (and How to Solve It)

Callminer

She has a command to write on call center software and new technologies used in contact centers. Jack founded his first business while studying at university in 2012 and led the team remotely until graduating in 2014, when he took on the role of fulltime CEO. Top Call Center Software Programs from A to Z.