Remove 2012 Remove call center solutions Remove Wait times
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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

Published in Human Resource Management , an independent study conducted in a real-world work environment concluded that workers in an office with motivational pictures increased their performance success rate by 33% compared to call center employees with the same task in an office lacking motivational art.

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How Two Healthcare Leaders Improved Both Quality of Care and Bottom Line Growth with Patient Transfer Services

Revation Systems

In 2012, Fairview Health Services began searching for a more efficient patient transfer solution. This resulted in long call center wait times and higher abandonment rates. It also jeopardized patient safety because transfer agents couldn’t bring participants together in one call.