AWS Machine Learning

FEBRUARY 6, 2024

Providing excellent IT support is crucial for any organization, but legacy systems have relied heavily on human agents being available to intake reports and triage issues. Conversational AI (or chatbots) can help triage some of these common IT problems and create a ticket for the tasks when human assistance is needed.

Chatbots 134

Chatbots APIs Self service Banking 134

CSM Magazine

NOVEMBER 24, 2020

Pinoy set up Premium Plus in 2012 with the aim of helping companies with the best possible software tools to be able to serve their clients accurately and efficiently, via any digital and online communication channel. This is a leading player in customer support and sales applications. A tool is not a solution in itself .

Chatbots 52

Chatbots Sales Surveys Technology 52

SmartAction

NOVEMBER 1, 2023

We’re talking elite customer service solutions here: Omnichannel self-service via voice , chat , and SMS Integration not only with your contact center but also with your business apps Deliver 24/7 personalized customer support An average of 66% operational savings How It Works Conversational AI works with voice, SMS, and chat.

Contact Center 66

Contact Center Virtual Agent Interactive Voice Response Chatbots 66

Comm100

NOVEMBER 8, 2018

In this blog post, we’ll break down top types of customer communication channels, and explain some of the use cases for each that will answer these questions. AI-powered chatbots. According to a 2012 Aberdeen Group Report , companies that use live chat save up to 50% or more on support costs versus other methods.

Chatbots 63

Chatbots Banking Customer centricity Accountability 63

JustCall

AUGUST 8, 2023

But here’s the catch: Since UPS started using ORION in 2012, they’ve been driving 100 million fewer miles and saving 10 million gallons of gas every year. By implementing AI-powered chatbots, businesses can provide round-the-clock customer support, handle inquiries in real-time, and deliver personalized recommendations.

Transportation 52

Transportation Chatbots Engineering Enterprise 52

RichCall

SEPTEMBER 13, 2017

As people switch from phones to other channels, companies need to work on integrating human approach to their CX robotics: Companies start focusing on channels that provide robotic customer support with a human touch, according to the Global Contact Centre Benchmarking Report, Dimension Data 2017. Teresa Cottam. Self-service.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

CSM Magazine

JUNE 12, 2020

Omni-channels, chatbots, artificial intelligence, and e-commerce represent new cornerstone technologies to achieve that goal. These digital disrupters are reshaping the customer service landscape and are rapidly unseating traditional communication channels. Retailing 2020:Winning in a Polarized World (2012). About the Authors.

Customer Service 52

Customer Service Omni-channel support Virtual Agent Chatbots 52