VocalCom

JUNE 18, 2020

An all-in-one Cloud contact center platform can harness data from all sources, applications and touch points and then convert it into real-time and historical actionable insights.

Cloud contact 62

Cloud contact Contact Center contact center solutions Self service 62

VocalCom

JUNE 16, 2020

Leveraging Vocalcom’s Free Interim Licenses programme for up to 60 days, applicable on all Vocalcom Cloud contact center solutions including Vocalcom Salesforce Edition, can help organizations of all sizes overcome the challenge of transitioning quickly to a WFH model or manage peaks of activity.

Contact Center 62

Contact Center Cloud contact contact center solutions Call center experience 62

NICE inContact

AUGUST 20, 2019

If you purchased a laptop in 2012 and compared it to one today it would be like comparing a raft to a nuclear submarine! Why go “cloud” or stay with an on-premises system? Should I buy a dedicated contact center solution or a hybrid UCaaS (phone) solution? What CRM and other business systems do I need to integrate with?

Contact Center 54

Contact Center Contact center software contact center solutions CRM 54

NICE inContact

AUGUST 20, 2019

If you purchased a laptop in 2012 and compared it to one today it would be like comparing a raft to a nuclear submarine! Why go “cloud” or stay with an on-premises system? Should I buy a dedicated contact center solution or a hybrid UCaaS (phone) solution? What CRM and other business systems do I need to integrate with?

Contact Center 54

Contact Center Contact center software contact center solutions CRM 54

Fonolo

NOVEMBER 17, 2020

2) The Cloud Will Reign Supreme. The Cloud Contact Center is predicted to become the number one platform of choice for many businesses in 2016. According to recent surveys, 18% of call centers moved to a cloud-based solution by the end of 2015. Source: The Contact Center Satisfaction Index Mid-Year 2013.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176