2012 Coaching Gamification 
Noble Systems
DECEMBER 18, 2018
That’s why many companies are turning to gamification to drive behaviors that improve sales effectiveness and achieve world-class status. A recent study conducted by CSO Insights, says that sales goal attainment across geographies and industries dropped from 63% in 2012 to 53% in 2016. All of them can be enhanced with gamification.
CSR Inc.
JULY 17, 2016
While I agree with the gist of the article about ways in which technology can positively impact the call center workplace (some are common talking points for me as well), I want to focus on two in particular that inevitably come up in discussions with call center managers: gamification and coaching/feedback.
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Livepro
JUNE 19, 2019
An accredited Coach and Emotional Intelligence assessor, she believes that in order to be truly successful, we need to connect with people, align with their purpose and bring them with us on the journey. Topic: ‘Leveling up your organisation with gamification’. KEYNOTE SPEAKER MELBOURNE 1st AUGUST 2019 & BRISBANE 8th AUGUST 2019.
NICE inContact
JULY 25, 2019
According to research done by Bersin and Associates (2012), companies with recognition programs have 31 percent lower voluntary turnover than companies that don’t. Challenges can consistently be given through gamification tools. 5) Provide Coaching. Offering a mentor or coach is crucial to keeping your agents around.
Fonolo
NOVEMBER 17, 2020
To achieve that within a remote or hybrid work environment, we’re going to see more contact centers reach for a cloud-based technology that drives camaraderie, increases visibility, allows supervisors to coach from anywhere, and enables agents to self-manage.” Storyline: Gamification. Why Gamification Matters.
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