2012 Coaching Personalization 
Beyond Philosophy
NOVEMBER 11, 2014
In an article about habits for the New York Times in 2012, he writes, “ Over the past two decades, the science of habit formation has become a major field of research in neurology and psychology departments at hundreds of major medical centers and universities, as well as inside extremely well financed corporate labs.
Customer Service Life
OCTOBER 13, 2020
I recently wrote an article about a new quality process where I coached my team without showing them a score. So far it’s going great and the team has been receptive to the coaching. Leaving complete account notes for the next person who interacts with the customer. Image by Daniel Reche from Pixabay. History lesson.
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Callminer
APRIL 10, 2019
We’re delighted that CallMiner has been named by Call Centre Helper as one of the Top 10 providers of Contact Centre Software and Technology for the third year running with Eureka Coach. Eureka Coach enables contact centres to build an agent culture that underpins an excellent customer experience, improved compliance and reduced risk.
CX Global Media
JUNE 25, 2018
Jim Rembach : Hey this is Jim the Fast leader Show and Call Center Coach, and I ‘m here at Contact Center Expo with Bruce Eidsvik, a Senior VP of marketing for Genesys. It was launched originally in Europe back in 2012. The post CX Heroes: Amazing Customer Service Stories Worth Sharing appeared first on Call Center Coach.
Integrity Solutions
NOVEMBER 22, 2022
Coaching is what makes the culture transferable and sustainable. Let’s take a look at the scope of the issue banks and credit unions are dealing with when it comes to employee engagement, motivation and turnover and how coaching can serve as the catalyst for long-term culture change. Who Needs Workplace Coaching?
BlueOcean
OCTOBER 4, 2021
The pandemic only accelerated the growth of the subscription economy, which has seen an incredible 437% growth since 2012—and a 66% increase from 2019 to 2020. Making sure everyone is on the same page—from the agents to the coaches to managers to the client—is key to ensuring we don’t sacrifice quality. Let’s dive right in.
Callminer
SEPTEMBER 5, 2017
But when the whole month has a lot of calls which were of all different types, the quality report – which can identify potential gaps and required agent coaching or training – may be delayed by many days. He believes that communicating with people over the Internet should be as simple an in-person interaction. Gene Caballero.
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