BlueOcean

OCTOBER 4, 2021

The pandemic only accelerated the growth of the subscription economy, which has seen an incredible 437% growth since 2012—and a 66% increase from 2019 to 2020. That means sharing policy changes, marketing or sales objectives, goals, and metrics, and ensuring the team understands how their roles impact each of these things.

Customer Experience 77

Customer Experience Coaching B2C Customer Care 77

Talkdesk

NOVEMBER 6, 2017

The billion dollar startup, founded in 2012, has cornered the indoor fitness market, combining cutting-edge bike technology with world-class trainers, equipment and analytics to make world-class fitness classes available at home. Matt explained how Peloton used Talkdesk to create a lean, hyperefficient inside sales team.

Sales 8

Sales Call Logging Construction Coaching 8

Amity

OCTOBER 31, 2016

Uberflip has always had a strong marketing team because, after all, we’re a content marketing platform, the sales team has grown a ton over the last couple of years, and we have an amazing, fast-growing engineering team that’s built an amazing product. How did you personally get started in Customer Success?

Coaching 0

Coaching Upselling Engineering Marketing 0

CSR Inc.

JULY 17, 2016

While I agree with the gist of the article about ways in which technology can positively impact the call center workplace (some are common talking points for me as well), I want to focus on two in particular that inevitably come up in discussions with call center managers: gamification and coaching/feedback.

Call Center 48

Call Center Technology Gamification Coaching 48

BlueOcean

OCTOBER 4, 2021

The pandemic only accelerated the growth of the subscription economy, which has seen an incredible 437% growth since 2012—and a 66% increase from 2019 to 2020. That means sharing policy changes, marketing or sales objectives, goals, and metrics, and ensuring the team understands how their roles impact each of these things.

Customer Experience 62

Customer Experience Coaching B2C Customer Care 62

Amity

FEBRUARY 10, 2017

I was a pre-sales consultant and focused on helping sales land customers. Around 2007, I decided to move into the post-sales world because I wanted to get closer to the product, to the value proposition, and to the customer challenges that can be addressed through software.

Marketing 80

Marketing Customer centricity Coaching Sales 80

Anexa BPO

NOVEMBER 29, 2022

HR professionals are therefore shifting away from traditional performance management techniques, such as annual performance reviews, in favor of coaching and values-based recognition programs to engage and improve employee performance. In 2016, 60% of organizations had a recognition program in place, up from 50% in 2012.

outsourcing 52

outsourcing Coaching Analytics Personalization 52

Verint

DECEMBER 28, 2017

When I started this blog in 2009, I focused on the thorny issues involved with communicating across the sales-engineering interface®. To help you overcome this type of divisive mindset, I created 16 collaboration hacks in my 2012 book, Do YOU Mean Business? Customer Unretention Syndrome results from 4 Sales Achilles Heels.

Customer retention 36

Customer retention Engineering Coaching Sales 36

ChurnZero

MARCH 3, 2020

While the majority of the attendee base are CEOs and C-level Marketing and Sales roles, Customer Success professionals make up 10% of the audience, and they have a track of sessions dedicated to the practice. Pulse is dedicated to providing in-depth education and networking for anybody working in a post-sale, customer-facing role.

SaaS 72

SaaS Chief Customer Officer Best practices B2B 72

Talkdesk

NOVEMBER 13, 2017

The billion dollar startup, founded in 2012, has cornered the indoor fitness market, combining cutting-edge bike technology with world-class trainers, equipment and analytics to make world-class fitness classes available at home. Matt Heiss, Peloton’s Director of Sales Operations, filled the room at Talkdesk’s kickoff Dreamforce 2017 session.

Contact Center 4

Contact Center Sales Analytics Coaching 4

Balto

FEBRUARY 6, 2023

It’s constant practice and instant feedback as you work on your social skills.” – Lior Torenberg, Head of the Conversation Excellence Lab Let’s also bust the myths around introverts and sales. Does productivity increase when agents receive higher sales commissions or other performance bonuses? Does attrition decrease?

Contact Center 52

Contact Center Coaching Surveys Scripts 52

Balto

JUNE 23, 2022

This presents pain points for managers and agents alike as companies have to pay for enforcement tools, perform ongoing training, and coach agents on a tool that may not lend itself to optimal results in terms of agent satisfaction and retention. This means that managers are spending more time preparing for less effective coaching sessions.

Scripts 52

Scripts Coaching Contact Center Surveys 52

Balto

AUGUST 3, 2022

We limited respondents to those whose organizations contained sales, customer service, or collections contact centers. From training and coaching to software enhancements, investments allow you to scale your output without hiring, automate repetitive tasks, strengthen your funnel, and improve cross-functional collaboration and visibility.

Contact Center 52

Contact Center Interactive Voice Response Surveys Self service 52

Comm100

OCTOBER 30, 2017

Free Download] 120+ Ready-to-Use Live Chat Scripts for Both Sales and Customer Service. A 2012 study by Beyond Philosophy, called out “silo mentality” as the biggest organizational hurdle in improving the customer experience.

Best practices 66

Best practices Contact Center Management outsourcing 66

CrazyCall

SEPTEMBER 4, 2018

Sales influencers adore doing this. Of course we can’t highlight thousands, indeed tens of thousands of inspirational and experienced sales executives, but we’ve created this list of 21 influencers who constantly share helpful advice, sales tips & tricks on social media and make up the world of sales, including the social selling.

Sales 129

Sales SaaS CRM B2B 129

SmartKarrot

JANUARY 20, 2022

It helps hotels improve direct sales by eliminating the interference of hotel booking aggregators who take a cut as affiliate fees. Checkout.com was founded in 2012. Refract allows sales managers to access this information. Cognism is a sales acceleration tool that focuses on B2B sales. Sign up for our newsletter.

SaaS 10

SaaS Advertising B2B Transportation 10

Kayako

SEPTEMBER 20, 2018

In the current climate, customer experience is one of the main battlegrounds for sales organisations, often out-ranking factors like product and price. It is, therefore, no real surprise that many sales companies are increasing investment in customer experience training and coaching efforts. Provide Tailored Services .

Best practices 90

Best practices B2B Sales Customer Experience 90

Fonolo

NOVEMBER 17, 2020

Matt Beaty , Executive Vice President of Sales & Marketing at Brightmetrics™. Seven hundred twenty-two million smartphones were shipped in 2012, bringing the worldwide installed base to 1 billion. At the end of 2012, Fonolo hosted a Google Hangout with industry experts to discuss upcoming call center trends for 2013.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

Nicereply

MARCH 14, 2023

The 4 Disciplines of Execution By Chris McChesney, Sean Covey, and Jim Huling Published: 2012 Length: 296 As a support manager, it’s your responsibility to build a strong team and create a fantastic customer experience. No amount of coaching, training, or quarterly feedback surveys will prevent it. Books on business acumen 3.

Management 98

Management Call Center Entertainment Metrics 98

Stratifyd

SEPTEMBER 4, 2019

She planned to audition for the 2012 season but missed the deadline due to finishing requirements for her master's program. Rather than venturing down the path of a starving artist, Musick worked with a career coach to find alternate career opportunities. They soon realized that she was a perfect fit for a role in tech sales. “I

Engineering 40

Engineering Analytics Coaching Sales 40