2012 Coaching Surveys 
Calabrio
MAY 3, 2021
It was during his sophomore year there that David became a student manager for the men’s basketball team and forged an important connection that continues to inspire him to this day: he worked alongside American college basketball coaching legend Tom Izzo. So I borrow another play from the Coach Izzo and MSU playbook: ‘I am because we are.’
NICE inContact
JULY 25, 2019
According to the JOLTS survey from the Bureau of Labor Statistics, the employee turnover rate is higher now than it has been in the past 18 years. According to research done by Bersin and Associates (2012), companies with recognition programs have 31 percent lower voluntary turnover than companies that don’t. 5) Provide Coaching.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
SharpenCX
FEBRUARY 12, 2020
billion in annual revenue since their debut in 2012. And even as the company has shifted and changed since their launch in 2012, their mission and values have remained core to who they are, who they hire, and what they do for customers. Find out how coaching to a specific mission and values fuels better contact center performance.
Playvox
OCTOBER 6, 2021
Gen Z (born between 1997 and 2012) 12% of 2025 workforce As digital natives, this generation uses social platforms to connect with others and to build their personal brands and businesses. Training, tools, and coaching are elements that each contact center agent needs, regardless of generation. ENJOYING THIS ARTICLE?
Ann Michaels and Associates
OCTOBER 28, 2018
Our Assurance team, which more than doubled in size in 2012, ensures team members have the skills needed to uphold this by providing ongoing coaching and positive enforcement when team members are speaking with clients. utilizes detailed customer feedback surveys that specifically address levels of customer service satisfaction. “To
Balto
JUNE 23, 2022
This presents pain points for managers and agents alike as companies have to pay for enforcement tools, perform ongoing training, and coach agents on a tool that may not lend itself to optimal results in terms of agent satisfaction and retention. We surveyed 567 agents across the United States. Demographics. Our respondents were 52.2%
Balto
FEBRUARY 6, 2023
We surveyed over 620 tenured agents to understand if they view the contact center as a strong career path, and the answer was a resounding yes. In our survey, 46.7% In our survey, we found that 62.96% of tenured agents had a mentor at work. Key word: opportunity.
Expert insights. Personalized for you.
105 
Let's personalize your content