Beyond Philosophy

DECEMBER 19, 2016

Sales soared in 2012. Rather than discounting prices and pushing customers to buy more, Patagonia consistently appeals to its customers’ core values. We use tools like customer mirrors and emotional signature to assess the current customer experience and design a better one.

Sales 353

Sales Banking Customer emotions Education 353

Beyond Philosophy

NOVEMBER 11, 2014

In an article about habits for the New York Times in 2012, he writes, “ Over the past two decades, the science of habit formation has become a major field of research in neurology and psychology departments at hundreds of major medical centers and universities, as well as inside extremely well financed corporate labs.

Marketing 418

Marketing Customer emotions Employee engagement Customer centricity 418

Beyond Philosophy

MAY 11, 2016

As Customer Experience consultants, we can tell you that this kind of press, particularly when you see the tax breaks these massive corporations already get, is not beneficial for your brand. In 2012, a Reuters Investigation revealed that despite sales since 1998 of more than £ 3 Billion (approx. million) in U.K

Consulting 275

Consulting Consulting Healthcare Customer emotions 275

Beyond Philosophy

NOVEMBER 10, 2014

The short version is that a study by the CFI group tracked the share prices of the leaders of the American Customer Satisfaction Index (ACSI) and the leaders National Customer Satisfaction Index, UK (NCSI) versus the broader markets. The Value of Customer Experience, Quantified. 26 August 2014.

Customer Experience 411

Customer Experience Customer retention Upselling Banking 411