2012 Consulting Upselling 
Beyond Philosophy
NOVEMBER 10, 2014
According to the study, “the cumulative return of a $100 investment in the ACSI fund from April 2000 to April 2012 was $490, a gain of 390 percent. Your existing customers are far easier to upsell. By comparison, the S&P 500 returned only $93, a 7-percent loss. < [link] > “The ‘moment of truth’ in customer service.”
Outsource Consultants
APRIL 9, 2025
A case study showed that AI-driven insights enabled upsell revenue to climb 44% in one trial period. The Philippine Data Privacy Act of 2012 sets strict guidelines for data handling, and call centers must comply with international standards like GDPR for their global clients.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Outsource Consultants
JANUARY 27, 2025
At Outsource Consultants, we’ve seen firsthand how Philippine call centers have transformed CX strategies for companies across various industries. From 2006 to 2012, the industry’s revenue grew by an impressive 46% annually. In 2013, BPO revenue rose to $15.5 billion with 900,000 Filipinos working full-time in the sector.
Amity
OCTOBER 31, 2016
In 2012, our Co-Founders realized it was time to transform the customer support team into a true Customer Success team. Almost immediately, we started to scale the team to enable us to be more proactive to ensure we were able to do all the things that Customer Success does best: onboarding, coaching, renewals, upsell, support, and services.
C Space
AUGUST 15, 2018
Ben joined C Space as an intern in 2012. After landing impact-after-impact for his clients, he became a seasoned and celebrated consultant, eventually being shortlisted for the prestigious MRS Newcomer of the Year Award in 2016. But perhaps they should change their perspective on what “customer satisfaction” really means.
Expert insights. Personalized for you.
411 
Let's personalize your content