ShepHyken

MAY 19, 2017

This shows that you have confidence that you will take care of your customers by delivering a great customer service experience and taking care of any problems that may arise – in such a way that will earn you a glowing online review. When providing customer service, speed saves relationships. – Shep Hyken.

Customer advocacy 191

Customer advocacy Consulting Consulting Customer Service 191

Beyond Philosophy

DECEMBER 20, 2017

A major 2012 collaborative secondary research effort, Engage for Success, by the University of Bath School of Management and Marks and Spencer in the U.K. Having studied drivers of customer advocacy behavior for over a decade, the relationship between engagement and advocacy is marginal and superficial.

Employee engagement 170

Employee engagement Customer advocacy Consulting Consulting 170

Customer Guru

AUGUST 21, 2018

DiJulius is a best-selling author of three books, a renowned keynote speaker, and an international customer experience consultant. She is a renowned expert on customer relationship management (CRM), customer service strategies, and ROI. John DiJulius Follow @JohnDiJulius. Kerry Bodine Follow @kerrybodine.

Customer Experience 115

Customer Experience Journey mapping Consulting Consulting 115

ChurnZero

FEBRUARY 1, 2019

Her extensive background in customer success, sales and management will be of great benefit to both IZEA and our customers,” said Ted Murphy, Founder and CEO of IZEA. Francesca has a proven track record of growing client relationships through collaborative development and exemplary customer service.

Chief Customer Officer 53

Chief Customer Officer SaaS Education Customer advocacy 53