Beyond Philosophy

MARCH 19, 2015

A major 2012 collaborative secondary research effort, Engage for Success , by the University of Bath School of Management and Marks and Spencer in the U.K. question, the consistent financial impact of engagement on individual companies and their customers, i.e. on a micro level, needs to be addressed, understood and reported.

Employee engagement 261

Employee engagement Customer Experience Consulting Consulting 261

ShepHyken

MAY 19, 2017

When a customer writes a complaint online, review, tweet, post, etc., Your business is not where you are, it’s where your customers are… online. In a report by The Customer Experience Index in 2012 released by Forrester , 80% of businesses believe they are delivering superior customer service. don’t ignore them.

Customer advocacy 191

Customer advocacy Consulting Consulting Customer Service 191

Beyond Philosophy

DECEMBER 20, 2017

STAN: What do you think of a person who only does the bare minimum? A major 2012 collaborative secondary research effort, Engage for Success, by the University of Bath School of Management and Marks and Spencer in the U.K. STAN: Yeah. Or, uh, your lack of flair, because I’m counting and I only see fifteen pieces. JOANNA: Umm-hmm.

Employee engagement 170

Employee engagement Customer advocacy Consulting Consulting 170