CSM Magazine

DECEMBER 16, 2021

Customers don’t call you to say goodbye when they’re fed up with your service – you could be losing them every day without knowing it, thanks to a poor customer care system. It takes one minute to install Omnichannel Live Chat Customer Care App , the very latest in customer care technology.

Customer Care 52

Customer Care Multichannel Customer retention Customer Service 52

CSM Magazine

DECEMBER 8, 2015

Training and staff retention was cited as the top challenge by 33 percent of respondents, a big shift from ASQ’s last customer service survey in 2012, when it was rated as the least significant challenge. Twenty-nine percent surveyed this year said managing customer expectations was their No.

Multichannel 40

Multichannel Surveys CRM Consulting 40

RichCall

SEPTEMBER 13, 2017

ot CX transformation from contact centers to multichannel, omnichannel, robotics and proactive CX. by 2020, customers will manage 85% of their relationship with the enterprise without interacting with a human. In fact this number increased from 67% in 2012 to 84% in 2015. This is the future of customer service.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64