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has significantly increased, from a mere 447 in 2012 to more than 3,200 in 2023. Maintain Customer Trust Just imagine; out of two callcenters that are similar in size, one is extremely particular about data security while the other is not. Just to put things in perspective, let’s take a recent stat.
While these metrics are crucial, they only indirectly help a company understand how the contact center contributes to financial success. According to the State of Customer Service , the ability to calculate the return on investment from customercare is a weak point. CallCenter Trends 2017.
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