Beyond Philosophy

NOVEMBER 10, 2014

The short version is that a study by the CFI group tracked the share prices of the leaders of the American Customer Satisfaction Index (ACSI) and the leaders National Customer Satisfaction Index, UK (NCSI) versus the broader markets. Your existing customers are far easier to upsell.

Customer Experience 411

Customer Experience Customer retention Upselling Banking 411

Amity

OCTOBER 31, 2016

It’s always fun for me to look back at customer reviews from those early years as all of them mention how amazingly reactive and supportive our customer support team was (and still is). In 2012, our Co-Founders realized it was time to transform the customer support team into a true Customer Success team.

Coaching 0

Coaching Upselling Engineering Marketing 0

C Space

AUGUST 15, 2018

Ben joined C Space as an intern in 2012. When consumers can trust that a sales person is trying to help them (à la Tesla) rather than move product and upsell them, they feel more satisfied by their experience. Ben Moncrieffe is a C Space Account Director and Automotive Lead, EMEA. Stop & Shop ad campaign spotlights ‘real people’.

Automotive 40

Automotive Advertising Sales Accountability 40