2012 Customer Service Personalization 
Beyond Philosophy
MAY 14, 2015
Parature is a research and advisory firm specializing in communicating service-centric best practices. Their Customer Service Success Blog reported some interesting stats to consider about Customer’s self-service options, including: By 2017, Only 1/3 of Customer service interactions will require human assistance.
Customer Service Life
OCTOBER 13, 2020
Leaving complete account notes for the next person who interacts with the customer. It’s a fairly simple set of criteria and I believe that if our customer support team consistently does these things, our company will earn high customer satisfaction marks from our customers. History lesson.
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ShepHyken
MAY 15, 2019
The letter goes on to explain that they haven’t raised prices since 2012 and they want to continue to deliver the quality their members expect. When delivering bad news, you can do it in person or through some type of written correspondence, such as an email or a letter. It’s a bummer. We don’t want to do it.
Beyond Philosophy
NOVEMBER 11, 2014
In an article about habits for the New York Times in 2012, he writes, “ Over the past two decades, the science of habit formation has become a major field of research in neurology and psychology departments at hundreds of major medical centers and universities, as well as inside extremely well financed corporate labs.
CX Global Media
JUNE 25, 2018
It was launched originally in Europe back in 2012. We want to keep this a little on the QT, in that what would be better than to bring that agent together with that person they served and unite them at our event CX19. It’s time you share those amazing examples of heroic customer service. Tell us a little about that.
ShepHyken
MARCH 31, 2018
Over the last few years, customer service has shifted from traditional phone support toward social media channels like Twitter, Facebook, Instagram, and others. Dan Gingiss started the Social Customer Care Track and interest has grown exponentially. Social Media Changes Customer Service. Even millions!
CX Accelerator
MAY 25, 2022
Before a customer can reach out to get support, there needs to be communication channels in place. This may be self-service, in-person, phone, email, chat, social media or text message. Your company will choose which channels to configure for customers to reach out. You may use some or all of them.
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