SmartAction

NOVEMBER 1, 2023

We’re talking elite customer service solutions here: Omnichannel self-service via voice , chat , and SMS Integration not only with your contact center but also with your business apps Deliver 24/7 personalized customer support An average of 66% operational savings How It Works Conversational AI works with voice, SMS, and chat.

Contact Center 66

Contact Center Virtual Agent Interactive Voice Response Chatbots 66

CSM Magazine

JUNE 12, 2020

Support channels enable businesses to provide customers with information, solve problems, and respond to complaints. While retailers utilize a wide range of support options such as human and virtual agents, social media, or mobile apps, existing single and multi-channel support systems necessitate access to each channel separately.

Customer Service 52

Customer Service Omni-channel support Virtual Agent Chatbots 52

RichCall

SEPTEMBER 13, 2017

As people switch from phones to other channels, companies need to work on integrating human approach to their CX robotics: Companies start focusing on channels that provide robotic customer support with a human touch, according to the Global Contact Centre Benchmarking Report, Dimension Data 2017. Teresa Cottam. Self-service.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

ProProfs Blog

JUNE 14, 2019

23% of consumers seek face-to-face interactions for complicated customer service issues like troubleshooting. 57% of customers would rather contact companies via digital media such as email than use voice-based customer support. 74% of Americans have used the landline to contact customer service. American Express.

Customer Service 135

Customer Service Self service Chatbots Virtual Agent 135