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With an expertise in customer service and experience trends, customer retention, employeeengagement, and the like, DiJulius has worked with several brands such as The Ritz-Carlton, Starbucks, Nordstrom, and many more. Lior is a thought-leader, author, and speaker and has expertise in customer experience and employeeengagement.
The research showed that employees have been asking for more choices and a flexible work ecosystem since 2014. Similarly, we were yearning for flexible work arrangements in JetBlue in 2012. Although what we are seeing today feels new to companies, it is not new for employees. It is also good for business.
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