TechSee

MARCH 7, 2019

With this high turnover presenting a significant challenge to contact centers in terms of cost, productivity and morale, it is not surprising that there’s an ongoing global trend towards fostering agent development and enhancing their day-to-day activities. Today’s limited Virtual Employee Assistants.

Gamification 104

Gamification Contact Center Agent Empowerment Self service 104

Beyond Morale

SEPTEMBER 30, 2013

Over the past couple of months I have noticed that members in both of these associations have been seeking even more (above the normal) solutions to increase employee engagement in the context of building more customer–centric cultures. Two elements of the right-brained approach to employee engagement are purpose and well-being.

Customer centricity 63

Customer centricity Employee engagement CCNG Construction 63

BlueOcean

OCTOBER 4, 2021

The pandemic only accelerated the growth of the subscription economy, which has seen an incredible 437% growth since 2012—and a 66% increase from 2019 to 2020. So much of employee engagement depends upon the employee’s understanding of how critical their individual role is to the success of the team. Let’s dive right in.

Customer Experience 77

Customer Experience Coaching B2C Customer Care 77

CSR Inc.

JULY 17, 2016

Gamification I had written about call center ‘employee incentive’ or ‘rewards-driven’ programs (gamification) last year. When properly implemented, these types of programs are an effective tool for call centers seeking to boost productivity, as well as employee engagement, satisfaction and retention.

Call Center 48

Call Center Technology Gamification Coaching 48

Beyond Morale

DECEMBER 31, 2011

This resource page on employee engagement training has many items to help you learn about winning the hearts and minds of employees everyday. In addition, you may register for a complimentary webinar on employee engagement and leadership development. Here’s to you and a great 2012. Ph: 336-446-9774.

Employee engagement 54

Employee engagement Personalization Surveys Accountability 54

BlueOcean

OCTOBER 4, 2021

The pandemic only accelerated the growth of the subscription economy, which has seen an incredible 437% growth since 2012—and a 66% increase from 2019 to 2020. So much of employee engagement depends upon the employee’s understanding of how critical their individual role is to the success of the team. Let’s dive right in.

Customer Experience 62

Customer Experience Coaching B2C Customer Care 62

ClearAction

JANUARY 12, 2022

Gaps between what’s promised and what’s delivered are the main reason why we invest in customer engagement programs — remedial investments. Cost savings, productivity improvements, and higher morale were enjoyed throughout Applied Materials and across the customer base. 9 Customers First, or Employees First?

Government 62

Government Enterprise Customer centricity Banking 62